We offer a convenient mailbox delivery using PostNord Varubrev at checkout. If the parcel does not fit in in your mailbox it will be delivered by the door or in a bag outside the mailbox, and if neither of those are available you can pick up your parcel at the nearest service point. Splash Coffee normally processes your order within 24 hours on non-holiday weekdays from the time the order is placed until the item leaves our warehouse, provided that the ordered item is in stock
When your order is packed and leaves our warehouse, responsibility for delivery passes to PostNord, which delivers your order within the specified time for the selected shipping method. Splash Coffee cannot provide a delay guarantee for goods that have left our warehouse. This means that the total delivery time before the product reaches you may be longer than what is stated as normal for the selected shipping method.
Please note that if your delivery address is in an island settlement without a normal bridge connection, the delivery time may be extended by 2-3 non-holiday weekdays.
If the regular delivery options are not available and you parcel is delivered to a service point, it must be picked up within 14 days. Unclaimed shipments are returned to Splash Coffee. If you wish to have the product sent to you again, shipping costs will be added. If you want to cancel your order, we charge a fee of SEK 105 for shipping + return shipping and administration costs and return the remaining amount in the same way you paid.
RIGHT OF WITHDRAWAL
As a customer, you always have a 14-day right of withdrawal according to LODA which begins to run from the day you receive the item. The returned item must be in unchanged condition and in the original packaging, including any wrapping. You pay any cost of returning the item and you are responsible for the risk assumed during shipping. Please note that coffee is considered a perishable item, therefore the right of withdrawal does not apply.
For wholesale orders or orders over 2 kg – please contact us at email@example.com